Privacy Policy

This Privacy Policy explains how Gwiksoft (“Gwiksoft”, “we”, “us”) collects and uses personal data when you visit our website, book a call, chat with us, or otherwise contact us. Gwiksoft is a sole proprietorship owned by Ashwani Kumari, based in Patna, Bihar, India. We provide services and consultancy; we do not sell software or subscriptions through this website.

For the purposes of India’s Digital Personal Data Protection Act, 2023 (“DPDP Act”), Gwiksoft is the data fiduciary for the personal data described in this policy. Personal data we process while delivering services to a client is governed by our agreement with that client.

Information you give us. When you use our booking form we collect your name, work email, company or brand, and — if you provide them — your website or store URL, phone or WhatsApp number, the topic you want to discuss, your message, and the page of our site you came from. We also receive whatever you choose to share when you email us, message us on WhatsApp, use our live chat, or schedule a time through our booking calendar.

Information collected automatically.

• Live chat. Our chat widget is provided by Zoho SalesIQ. It uses cookies and similar technologies to recognise returning visitors and keep your chat history, and it records information such as the pages you visit on our site and an approximate location derived from your IP address.
• Server logs. Like most websites, our servers record technical information such as IP address, browser type, pages requested, and timestamps, which we use to operate and secure the site.
• Fonts. Some fonts are loaded from Google Fonts, which means your browser sends your IP address to Google when the page loads.

We do not use advertising cookies or third-party analytics on this website. Please do not send us sensitive personal data — such as health, financial, or identity-document information — through the website, chat, or booking form.

• To respond to your enquiry and to schedule and prepare for calls you book.
• To follow up about your enquiry and, if we work together, to deliver our services.
• To provide live chat support.
• To operate, maintain, and secure our website.
• To comply with legal, tax, and accounting obligations, and to protect our legal rights.

Under the DPDP Act, we process the personal data you submit on the basis of your consent, which you give when you submit the booking form, start a chat, or contact us — and for legitimate uses the Act permits, such as responding to a request you have made. You can withdraw consent at any time (see “Your rights”); this does not affect processing that took place before you withdrew it.

Where other data protection laws apply to you, we rely on your consent, on steps you ask us to take before entering into a contract, on our legitimate interest in responding to enquiries and running our business, or on our legal obligations, as applicable.

We do not sell your personal data. We share it only with:

• Zoho Corporation — our CRM (where booking-form submissions are stored), live chat (SalesIQ), and booking calendar. Our Zoho account uses Zoho’s India data centre.
• Google — for serving web fonts.
• Meta (WhatsApp) — if you choose to contact us on WhatsApp.
• Our hosting and infrastructure providers — who run the servers that operate this website.
• Specialists we engage for a project — only where needed to deliver an engagement you have agreed to, and limited to what that work requires.
• Professional advisers and authorities — such as lawyers and accountants, or government and regulatory bodies where the law requires it.
• A successor business — if Gwiksoft is reorganised, merged, or sold, in which case this policy will continue to apply to your data.

Booking-form submissions and chat data are processed by Zoho using its India data centre. Some of our other providers, such as Google and Meta, may process data in other countries. Where data is transferred outside India, we rely on those providers’ safeguards and on transfers being permitted under applicable law.

We keep personal data only for as long as we need it for the purposes in this policy — for example, to respond to your enquiry and maintain our business relationship — or for as long as the law requires, such as for tax and accounting records. When it is no longer needed, we delete or anonymise it. You can ask us to delete your data at any time.

We use reasonable security safeguards, including encryption in transit (HTTPS), access restricted to the people who need it, and multi-factor authentication on our administrative accounts. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a personal data breach affects you, we will notify you and the relevant authorities as required by law.

Subject to applicable law, you have the right to:

• obtain a summary of the personal data we hold about you and how we process it;
• ask us to correct, complete, or update inaccurate or incomplete data;
• ask us to erase your data, where we no longer need it or you withdraw consent;
• withdraw your consent at any time;
• have your grievances about our processing addressed; and
• nominate another person to exercise these rights on your behalf in the event of death or incapacity.

To exercise any of these rights, email hello@gwiksoft.com. We may need to verify your identity before acting on a request. If you are not satisfied with our response, you may complain to the Data Protection Board of India.

The only cookies set on this website are those used by our live chat widget (Zoho SalesIQ) to recognise returning visitors and keep chat history. You can block or delete cookies in your browser settings; if you do, the live chat may not work correctly, but the rest of the website will.

Our website and services are intended for businesses and are not directed at anyone under 18. We do not knowingly collect personal data from children. If you believe a child has given us personal data, please contact us and we will delete it.

We may update this policy from time to time, for example when we add new tools to the website. We will post the updated version on this page and change the “Last updated” date above.

For questions about this policy, to exercise your rights, or to raise a grievance, contact our Grievance Officer:

Ashwani Kumari, Founder & Proprietor, Gwiksoft
Patna, Bihar, India
Email: hello@gwiksoft.com
GSTIN: 10IQCPK7751Q1ZC

We aim to respond to every request within a reasonable time and as required by law.