Data Deletion

Businesses use the Gwiksoft platform to answer customers on WhatsApp with an AI assistant. When a business connects its WhatsApp number to Gwiksoft through Meta (“Connect WhatsApp”, which signs in with Facebook), Meta gives us:

• The ID of the business’s WhatsApp Business Account and of the connected phone number, and the number itself.
• An access token that lets Gwiksoft send and receive WhatsApp messages for that number.
• The WhatsApp messages exchanged through that number while it is connected, with the customer’s name (as shown on WhatsApp) and phone number, and any photos, documents or voice notes sent in them.

We use this only to run the service for that business: showing its conversations in its Gwiksoft dashboard, replying with its AI assistant, and sending the messages and templates it chooses. We do not sell it or use it for advertising. More detail is in our Privacy Policy.

You can stop Gwiksoft using your account at any time, in either of these ways:

• On Facebook: go to Settings & privacy → Settings → Business integrations, find Gwiksoft, and choose Remove. Our access token stops working straight away.
• In Meta Business Suite: open Business settings → Accounts → WhatsApp accounts, select your account, and remove Gwiksoft from its partners or connected apps.

Removing access stops new messages reaching Gwiksoft. It does not by itself delete what we already hold; to have that deleted, follow the next step.

Email hello@gwiksoft.com with the subject “Data deletion request”. Please send it from the email address you use to sign in to Gwiksoft, and include:

• your business name, and
• the WhatsApp number you connected.

If you are a customer who messaged a business on WhatsApp, tell us the business’s name and the phone number you messaged from. We will confirm the request with that business, which decides on the data it holds about its customers, and delete your messages from Gwiksoft when it agrees or when the law requires.

• We reply within 7 days to confirm we have your request, and may ask you to verify that the account is yours.
• We delete the access token and account IDs, and disconnect the number, as soon as the request is confirmed.
• We delete the conversations, contacts and files that came through WhatsApp within 30 days, including from our backups.
• We keep only what the law requires us to keep, such as invoices and payment records for tax purposes, and nothing from your conversations.
• We email you when the deletion is complete.

For anything about your data, write to hello@gwiksoft.com. Gwiksoft is based in Patna, Bihar, India.