The AI thinks it through.
Human strategists own the judgement calls.
Gwiksoft is an AI-led intelligence layer for customer conversations — listening across chat, email, call, and social, resolving most of them instantly, and looping in a live strategist, by the hour, only when a conversation actually needs one.
Free forever, plus 10 live strategist escalations every month. No card required.
One AI core, wherever a conversation starts. One live strategist, only when it matters.
Any channel, any time
Chat, email, a call, or a DM on social — Gwiksoft is listening on all four at once.
AI handles the routine
FAQs, order status, routing — answered instantly, no hold music.
A live strategist steps in
The moment a conversation needs judgement, Gwiksoft loops in a human — full thread included.
Turn channels on as you grow — never pay for one you don't use.
Startup covers email, chat & FAQ. SME adds calls. Customization opens every door, including social.
One AI platform, always on. Add live strategist hours only when a conversation needs one.
Every plan runs on the same AI intelligence engine, free to start. From there you're only ever paying, by the hour, for the live strategist time your conversations actually use — no seats, no annual lock-in.
The full AI intelligence layer, free — enough room to see it resolve real conversations.
- 10 live strategist escalations free, every month
- Unlimited AI-resolved conversations
- Web chat widget, ready in minutes
- Community support
The AI runs everyday conversations; a dedicated strategist covers the rest.
- Everything in Free, escalations uncapped
- Email support channel
- Chat support channel
- AI-answered FAQs
- 1 FTE = 40 hrs/week, 9 AM–5 PM IST
- Agents operate inside Zoho Desk
Adds voice — for teams whose conversations run as much on the phone as chat.
- Everything in Startup
- Email, chat & FAQ, unchanged
- Call support channel
- Inbound call handling
- Priority routing & escalation rules
- Choice of Zoho Desk or Zendesk
Every channel, tuned to exactly how intelligence should flow through your team.
- Email support channel
- Chat support channel
- Call support channel
- Social media support channel
- Custom channel mix & routing rules
- Dedicated onboarding
All plans include the AI intelligence layer. Live strategist time is billed by the hour, per channel — no seats, no monthly minimums, no annual lock-in.
Brands we build and operate for
Give your first 10 escalations to Gwiksoft, free.
Set up the AI intelligence layer today. Add live strategist hours only when a conversation actually needs one.