The D2C Agent BenchmarkRead it →
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Gwiksoft
Shopify Partner since 2022 · 26 brands

Agents that answer your customers, correctly

We build the AI that handles support for Indian D2C brands, and the Shopify engineering underneath it. Then we publish how well it actually works — including where it loses.

Talk to an engineerRead the benchmark

Free conversation audit · No card · Findings are yours to keep

support · web chatresolved in 8s

Bhai COD available hai kya? Pincode 845401

Haan ji — 845401 (Bettiah) par Cash on Delivery available hai. Order ₹499 se upar hai to COD charge bhi nahi lagega. Delivery 3–4 din mein.

Aur GST bill milega? Company ke naam pe chahiye

Bilkul. Checkout par “GST invoice chahiye” tick karke GSTIN daal dijiye — invoice dispatch ke saath email ho jayega.

what it ran
  • serviceability.checkpincode 845401 → COD available
  • cart.threshold₹499 → COD fee waived
  • policy.lookupGST invoice flow
  • escalatenot required

Every call is logged and reversible. Nothing is invented when the data layer is silent.

Building and operating stores for

KnideUsharaRKG MedikartBranchéThe CivaoCraviaNourish Nectar

Three things, each one shipping today

AI customer support

Conversations resolved before anyone has to read them

An agent across chat, email, voice and social that handles the routine instantly and hands a live strategist the ones needing judgement — with the full thread and order history attached, so the customer never repeats themselves.

Explore AI support
Order status under ambiguityauto
Refunds at the policy edgeauto
Catalogue truthfulnessauto
Pincode & COD serviceabilityauto
GST invoice requestsauto
Damaged on arrival, with photohuman

escalation is a decision, not a fallback

Agentic development

Anyone can demo an agent. The work is making one safe to leave running

Deterministic routing with no model in the path, scoped tool surfaces instead of blanket admin credentials, grounded retrieval, and writes that are logged and reversible. Six layers, and the model only touches two of them.

See how we build
06Interface
05Reasoningmodel
04Retrievalmodel
03Tool surface
02Routing
01Data & audit

four of six layers are ordinary software

Shopify engineering

Stores your merchandisers can run without filing a ticket

Themes and Plus, headless Hydrogen, migrations with a tested redirect map, custom apps, and Android builds on Google Play. Running since June 2022, and still the practice that pays for everything else.

Explore Shopify work
Discovery & architectureW1–2
DesignW3–4
BuildW5–8
Data & migrationW8–10
QA & performanceW11
LaunchW12

12 weeks to launch · 2 weeks aftercare included

built for how India actually buys

Four things that break agents built elsewhere

Drawn from the failure patterns across our 1,140-store cohort. No existing benchmark tests any of them, which is why we published one that does.

COD and UPI, not just cards

Cash on delivery changes refunds, cancellations and fraud handling. An agent that assumes a card on file gets all three wrong.

Pincode serviceability

Whether you deliver to a Tier-3 pincode, how long it takes, and whether COD works there — the first question asked, and the one most agents guess at.

GST invoices for business buyers

A B2B buyer needs a GSTIN on the invoice. Getting that flow wrong loses the order at checkout, quietly and permanently.

Hindi–English mid-conversation

Real customers switch language inside a single message. Agents trained on English transcripts start hedging exactly when confidence matters.

What an agent is never allowed to do

Operator-run, not outsourced

Every strategist on an escalation has shipped commerce work. No agency partners pitching frameworks, no script readers working from a macro list.

Scoped, never open-ended

Every agent gets the narrowest tool surface that does the job. No blanket admin credentials, no unbounded write access to your store.

Every write is logged

Anything an agent changes is recorded with the prompt, the tool call, and the result — auditable after the fact, not just while it happens.

Free tier that is actually usable

Ten live escalations a month, unlimited AI resolutions, no card. Enough to run it against real conversations before anyone talks about a contract.

26
brands shipped
fashion · jewellery · medical · B2B
4.9
Shopify Partner rating
9 reviews · 8 five-star
2022
Shopify Partner since
June 2022
4
countries served
India · Singapore · US · Canada
trusted by

From first-launch founders to catalogues in the thousands

Theme rebuilds, offer logic, and the CRO work that follows a launch.

  • Knide
  • Branché
  • The Civao
  • Plug In Fashion
  • Tomorrowstudio
  • Trending Tees
  • Styglo
  • Black Sheep Mumbai
  • Old Nine Gram Fashion
  • Curve Clothing
in their words

Nine reviews. Eight of them five stars.

Read them on Shopify →
“Excellent work! Gaurav Kumar took my ideas and turned them into a professional, functional store.”
Knide
Premium lifestyle clothing · Sep 2025
“Good experience with Gwiksoft. More than 2 years I'm working with them. Good team work.”
The Civao
Sports clothing · Jul 2026
“I have seen an increase in sales conversion and quality of my website since I collaborated with Gwiksoft.”
Ushara
925 silver jewellery · Oct 2025
“Gwiksoft rebuilt RKG Medicare on Shopify with a custom Dawn theme and launched our Android app.”
RKG MediKart
Medical supplies · Oct 2025
“They helped us customize our theme, improve performance, and also guided us in moving towards a headless setup.”
Big Sanitary Bazar
B2B sanitaryware · Apr 2026
“Their CRO tweaks lifted conversions and the whole experience feels faster and cleaner.”
roserveto
D2C brand · Oct 2025
“Amazing work done by team, really impressed by the prompt response and on time delivery.”
Cravia Industries
Manufacturing · Oct 2025
“He delivered our website exactly as envisioned, clean, functional and user-friendly.”
streedom.com
D2C brand · Nov 2025
common questions

The things people ask before they start

Is the free tier a trial?

No. It is free forever — unlimited AI-resolved conversations plus ten live strategist escalations every month, with no card required. Paid plans start when you need more human hours than that.

What happens to conversations the AI can't handle?

They go to a live strategist with the full thread, the customer's order history, and what the AI already tried. The customer does not repeat themselves.

Do you still do Shopify builds?

Yes. That practice has been running since June 2022 and is still open — themes, Plus, headless Hydrogen, custom apps, and migrations. It now sits alongside the AI work rather than in front of it.

Where is the team, and what hours do you cover?

We are based in Patna, India, and deliver across India, Singapore, the US, and Canada, in English and Hindi. The Startup plan covers 9 AM–5 PM IST; wider coverage is arranged on SME and custom plans.

Will an agent be able to change my store on its own?

Only within the tool scope you approve, and anything customer-facing waits on human sign-off. Every write is logged with the call that caused it, so you can audit or roll back.

How quickly can we be live?

The web chat widget is minutes. A grounded agent that knows your catalogue, policies, and order data is typically a couple of weeks, most of which is evaluation rather than build.

Send us a week of your real conversations

We come back in 48 hours with what an agent could resolve today, what it should never touch, and what that would have saved you last month. Written findings, yours either way.

Book the auditSee the work

support@gwiksoft.mail.com · +91 70334 88174 · Patna, India