AI COMMERCE INTELLIGENCE & AGENTIC OPERATIONS

AI Agents Built for Commerce Operations.

Customer support and operational workflows powered by governed AI. Not generic global platforms.

Book an AI Strategy Call Explore AI + Human Support

✓ Governed AI Execution✓ Shopify Expert Since 2022

30-day evaluation periodResponse within 24 hoursEvaluated before production

WHAT GWIKSOFT DOES

From AI strategy to operational execution.

01 · AI Consulting & Services

AI Strategy, Development & Implementation

Book AI strategy call

02 · AI + Human Support

Managed Customer Support for Ecommerce

Discuss managed support

03 · Agentic Workflows

AI Agents That Execute Business Operations

Workflow assessment

04 · Commerce OS

Unified Commerce Intelligence & Execution

Commerce discovery call

WHY GWIKSOFT

Built for commerce, governed for production.

We're not Gorgias or Richpanel with a checkbox. We're commerce experts who build governed AI agents.

Governed AI Execution

MCP architecture with scoped permissions, evaluation harnesses, audit logs, and human approval workflows

vs.Black-box automation

Custom + Product

AI support product for standard needs, custom agent development for complex workflows

vs.Platform-only solutions

Commerce OS Vision

Building toward unified intelligence and execution across your entire commerce stack

vs.Single-channel tools

Shopify Partner since 2022 · Evaluated AI from day one · Global operations

AI SUPPORT

Support that understands the order, not just the question.

Connect customer conversations to relevant business context, approved actions, and human escalation.

Order assistance

Agent checks order status, shipping, and applicable policies before responding.

Policy grounded

Responses based on your return, refund, and shipping policies.

Human handoff available

Seamless escalation when complexity or sensitivity requires human judgment.

See AI Support Capabilities

CUSTOMER SUPPORT AGENTHuman approval

"Where is my order?"

I found your order. It is currently in transit. Would you like me to share the tracking details?

Order context

Verified source

Action permissions

Scoped

ILLUSTRATIVE RETURN WORKFLOW

Receive customer return request

Retrieve order and item details

Check applicable return policy

Prepare eligible return action

Request approval where required

Update the customer and record the outcome

AGENTIC WORKFLOWS

Move from answering questions to completing work.

Coordinate multi-step business processes with clear action permissions, approval gates, and complete audit trails.

Define which actions require approval and which can execute autonomously

Connect order systems, inventory, and customer data in coordinated workflows

Review execution logs and workflow performance over time

Explore Agentic Workflows

Autonomy needs boundaries.

Gwiksoft's approach to responsible deployment makes the control model visible.

Grounded

Uses approved business data.

Permissioned

Actions are scoped.

Evaluated

Tested against defined scenarios.

Observable

Workflow activity can be reviewed.

CUSTOMER TESTIMONIALS

Built for commerce teams like yours.

See how commerce brands use Gwiksoft to automate support and operations.

AI Support

"Gwiksoft's AI support reduced our response time by 70%. The team understood our commerce operations and built something that actually works with our Shopify store."

Priya Sharma

Operations Head

Fashion DTC Brand

Agentic Commerce

"The governed AI approach gave us confidence to automate refunds and order modifications. Clear audit trails and approval workflows made it production-ready."

Rahul Verma

CTO

Electronics Marketplace

AI Consulting

"From AI strategy to deployment in 8 weeks. They didn't just build software—they helped us understand where AI fits in our operations."

Anjali Desai

Founder

Beauty & Wellness Store

⭐ 5.0/5 Shopify Partner rating from 12 reviews · 60%+ AI resolution rate

COMMERCE OS · VISION

A connected operating layer for modern commerce.

Bring customer intelligence, operational workflows, and AI capabilities into a coherent commerce architecture.

Commerce Intelligence Layer

AI Support

Workflow Agents

Business Context

Integrations

Conceptual architecture — not a representation of currently available modules.

Explore the Commerce OS Vision

FREQUENTLY ASKED QUESTIONS

Everything you need to know.

How does Gwiksoft AI support differ from Gorgias or Zendesk?

We focus on governed AI execution with MCP architecture, not just chat widgets. Every action has scoped permissions, evaluation before production, and complete audit trails. Built specifically for commerce operations, not generic support.

Can AI agents access my Shopify order data?

Yes, with your explicit permission. Our agents use Shopify Admin API to retrieve order status, customer history, and product data. All access is scoped, logged, and you control what data is available to the AI.

What happens if the AI makes a mistake?

Agents are evaluated against test scenarios before production. High-risk actions require human approval. All decisions are logged with full context. You can review, override, or rollback any automated action.

How long does implementation take?

AI Support typically deploys in 2-4 weeks including setup, evaluation, and training. Custom agentic workflows take 6-12 weeks depending on complexity. AI strategy consultations can start immediately.

Do you support languages other than English?

Yes, our AI agents support Hindi-English bilingual conversations with natural language switching. We can add support for additional languages based on your customer base.

What's included in the 30-day evaluation?

For AI Support: conversation audit, resolution rate projection, and written findings. For custom agents: workflow assessment, feasibility analysis, and implementation roadmap. All evaluations are free.

Can I start with a pilot before full deployment?

Absolutely. We recommend starting with a controlled pilot—typically 10-20% of support volume or one specific workflow. This allows you to validate results before scaling.

How is pricing structured?

We are a services and consultancy business. AI Support is a managed service with free setup, a free plan to start, and prepaid plans from $480/month for a dedicated human agent. Consulting engagements start with an assessment or a fixed-scope pilot, then continue as a monthly managed service. Any software involved — ours or third-party — is provided as part of the service under a signed agreement. Every quote is based on scope; book a call for detailed pricing.

Still have questions? Contact us for a detailed discussion.

Build your next commerce workflow with AI.

Start with a business problem. Identify the right AI opportunity. Define the controls. Plan a practical deployment.

Book a Strategy Call

AI strategySupport automationAgentic workflows