Terms & Conditions

These terms apply to use of this website and to engagements with Gwiksoft where no separate signed agreement is in place. Where we have signed a statement of work or master services agreement with you, that document takes precedence over anything on this page.

Work is performed against a written scope. We do not start against a verbal brief, because it protects both sides to have agreed in writing what is being built.

Anything not in the written scope is a change request. We will estimate it and, if you approve, either fold it into the current engagement or schedule it separately.

Fixed-scope projects are quoted as a total with milestone billing. Retainers are billed monthly in advance for a reserved block of engineering hours. Embedded engagements are billed per engineer per month with a three-month minimum.

Estimates assume timely access to the systems, credentials, and decisions the work depends on. Where those are delayed, timelines move accordingly and we will tell you as soon as it becomes likely.

Unused retainer hours do not roll forward beyond the following month.

Invoices are due within fourteen days of issue unless the statement of work says otherwise.

We may pause work on overdue accounts after written notice. We will not take a production system offline over a payment dispute.

You are responsible for providing accurate information, timely feedback, and the access we need to do the work — including store, repository, and third-party system credentials.

You confirm that any content, assets, or data you provide are yours to use, and that providing them to us does not breach anyone else's rights.

On full payment, the custom code and assets written specifically for your engagement become yours.

We retain ownership of our pre-existing tools, libraries, and general know-how, and grant you a perpetual licence to use any of it embedded in your deliverables. Nothing here prevents us from reusing general techniques and knowledge on other engagements.

Third-party components remain under their own licences, which we will identify on handover.

Each side will keep the other's non-public information confidential and use it only for the engagement. This survives the end of the engagement.

We warrant that the work will be performed with reasonable skill and care, by people competent to do it.

Defects in delivered work that are reported within thirty days of delivery are corrected at no charge. This does not extend to problems caused by changes made by others, third-party platform changes, or use outside the agreed scope.

We do not warrant that any system will be uninterrupted or error-free, because no honest engineering firm can.

Neither side is liable for indirect or consequential loss, including lost profits or lost data, however caused.

Our total liability under an engagement is limited to the fees paid to us under that engagement in the twelve months preceding the claim.

Nothing in these terms limits liability that cannot lawfully be limited.

Either side may end a retainer or embedded engagement with thirty days' written notice. Fixed-scope projects may be ended earlier by agreement, with work completed to that point invoiced.

On termination we will hand over the work completed, the credentials we hold, and documentation sufficient for another team to pick it up.

These terms are governed by the laws of India, and the courts of Patna have exclusive jurisdiction over any dispute arising from them.

Questions about these terms go to support@mail.gwiksoft.com or +91 70334 88174.