The AI thinks it through. Human strategists own the judgement calls.
An AI intelligence layer for customer conversations — listening across chat, email, call and social, resolving most of them instantly, and looping in a live strategist, by the hour, only when a conversation actually needs one.
Free forever, plus 10 live strategist escalations every month. No card required.
One AI core, wherever a conversation starts. One live strategist, only when it matters.
Any channel, any time
Chat, email, a call, or a DM on social — Gwiksoft is listening on all four at once.
AI handles the routine
FAQs, order status, routing — answered instantly, no hold music.
A live strategist steps in
The moment a conversation needs judgement, Gwiksoft loops in a human — full thread included.
Support that knows the store, not just the ticket
- Answers from people who built the store
- The strategist who picks up your escalation can read the theme, the app stack, and the order data behind it. Four years of Shopify builds sit under the AI, not beside it.
- You pay for judgement, not seats
- AI-resolved conversations are unlimited on every plan, including free. You are only ever billed for the hours a human actually spent thinking.
- One thread, four channels
- Chat, email, voice, and social land in the same conversation with the same context. Nothing gets re-explained because it arrived on a different surface.
- Nothing ships unevaluated
- Every agent is measured against a set built from your real transcripts before it touches a customer, and the suite keeps running after launch.
If we put our name on it, it runs to a standard
- 01
Operator-run, not outsourced
Every strategist on an escalation has shipped commerce work. No agency partners pitching frameworks, no script readers working from a macro list.
- 02
Scoped, never open-ended
Every agent gets the narrowest tool surface that does the job. No blanket admin credentials, no unbounded write access to your store.
- 03
Every write is logged
Anything an agent changes is recorded with the prompt, the tool call, and the result — auditable after the fact, not just while it happens.
- 04
Free tier that is actually usable
Ten live escalations a month, unlimited AI resolutions, no card. Enough to run it against real conversations before anyone talks about a contract.
We read your real conversations. Then tell you what to automate.
Send us a week of transcripts from any channel. We come back with what an agent could resolve today, what it should never touch, and what that would have saved you last month.
Conversation audit
48 hoursWe tag a week of your real support volume by intent and effort, then mark what is safely automatable.
Written findings, yours to keep either way.
Live walkthrough
30 minutesWe go through the findings with you and the person who actually answers these conversations today.
No deck. We work from your transcripts.
Turn channels on as you grow — never pay for one you don't use.
Startup covers email, chat & FAQ. SME adds calls. Customization opens every door, including social.
One platform, always on. Add strategist hours only when a conversation needs one.
The full AI intelligence layer, free — enough room to see it resolve real conversations.
- 10 live strategist escalations free, every month
- Unlimited AI-resolved conversations
- Web chat widget, ready in minutes
- Community support
The AI runs everyday conversations; a dedicated strategist covers the rest.
- Everything in Free, escalations uncapped
- Email support channel
- Chat support channel
- AI-answered FAQs
- 1 FTE = 40 hrs/week, 9 AM–5 PM IST
- Agents operate inside Zoho Desk
Adds voice — for teams whose conversations run as much on the phone as chat.
- Everything in Startup
- Email, chat & FAQ, unchanged
- Call support channel
- Inbound call handling
- Priority routing & escalation rules
- Choice of Zoho Desk or Zendesk
Every channel, tuned to exactly how intelligence should flow through your team.
- Email support channel
- Chat support channel
- Call support channel
- Social media support channel
- Custom channel mix & routing rules
- Dedicated onboarding
All plans include the AI intelligence layer. Live strategist time is billed by the hour, per channel — no seats, no monthly minimums, no annual lock-in.
The things people ask before they start
Is the free tier a trial?
No. It is free forever — unlimited AI-resolved conversations plus ten live strategist escalations every month, with no card required. Paid plans start when you need more human hours than that.
What happens to conversations the AI can't handle?
They go to a live strategist with the full thread, the customer's order history, and what the AI already tried. The customer does not repeat themselves.
Do you still do Shopify builds?
Yes. That practice has been running since June 2022 and is still open — themes, Plus, headless Hydrogen, custom apps, and migrations. It now sits alongside the AI work rather than in front of it.
Where is the team, and what hours do you cover?
We are based in Patna, India, and deliver across India, Singapore, the US, and Canada, in English and Hindi. The Startup plan covers 9 AM–5 PM IST; wider coverage is arranged on SME and custom plans.
Will an agent be able to change my store on its own?
Only within the tool scope you approve, and anything customer-facing waits on human sign-off. Every write is logged with the call that caused it, so you can audit or roll back.
How quickly can we be live?
The web chat widget is minutes. A grounded agent that knows your catalogue, policies, and order data is typically a couple of weeks, most of which is evaluation rather than build.