MANAGED SERVICE
AI + human customer support, run for you
We run your support desk. AI agents answer and triage tickets around the clock, and our human team takes over from 9 AM to 5 PM IST — working inside the helpdesk you already use, from Zoho Desk and Zendesk to email.
AI agents answer and triage tickets around the clock
Our support team takes over from 9 AM to 5 PM IST
On every plan, including a free plan to start
We work inside Zoho Desk, Zendesk, email, and more
WHAT YOU GET
A support desk that understands your business
AI speed for routine tickets, human judgement for everything else — connected to your real order data and policies.
Works Inside Your Helpdesk
We connect our internal tools to the helpdesk you already use — Zoho Desk, Zendesk, shared email inboxes, and others. Tickets and history stay in your system.
AI First Response, 24/7
AI agents read, triage, and answer routine tickets around the clock, so customers are never left waiting for a first reply.
Human Support Team
When a ticket needs judgement, our support agents take over with the full conversation history — from 9 AM to 5 PM IST, or extended hours by agreement.
Order-Aware, Policy-Grounded
Answers draw on real order, shipping, and customer data, and follow your return, refund, and warranty policies — consistent with your business rules.
Approved Actions Only
Order changes, refunds, and address updates happen only within the limits you approve, with sign-off rules for anything sensitive.
Hindi + English Support
Natural switching between Hindi and English, with context for Indian customers, COD workflows, and UPI payments.
HOW IT WORKS
From ticket to resolution
AI handles the routine volume; people handle the judgement calls.
- 01
Ticket arrives in your helpdesk
Via email, chat, WhatsApp, or social — wherever your customers reach you.
- 02
AI triages and gathers context
Order, customer, and policy details are pulled before anyone replies.
- 03
AI resolves routine tickets
Answers, or an approved action — within the limits you set.
- 04
Human agent takes over
Complex, sensitive, or exception cases go to our team from 9 AM to 5 PM IST. Outside those hours, customers get an acknowledgement and the ticket is queued.
- 05
Resolved, logged, and reviewed
Every ticket is recorded in your helpdesk, and responses are quality-reviewed.
Controlled & Observable
Every action has explicit permission. Escalation rules are defined with you, and every interaction leaves an audit trail.
Grounded in Your Data
Responses use your order data, inventory, policies, and business rules — not generic answers disconnected from reality.
Your Tools, Your Data
Tickets stay in your helpdesk. We work under a signed service agreement and a data processing agreement.
WHAT WE CONNECT TO
Built around your existing stack
We plug into the tools you already use — no new helpdesk to adopt.
Helpdesks & Channels
- Zoho Desk
- Zendesk
- Email inboxes
- Website chat, WhatsApp Business, and social
- Other helpdesks, based on your setup
Commerce Data
- Shopify Admin & Storefront API
- Order management systems
- Shipping & fulfillment providers
- Customer data platforms
Security & Compliance
- Card data never reaches the agent — payments stay in Shopify Checkout (PCI DSS Level 1)
- Hosted on cloud providers with SOC 2 Type II & ISO 27001 attestations
- Supports your GDPR obligations — DPA on request
- Role-based access controls
Quality & Reporting
- Quality review of AI and human responses
- Monthly hours, volume, and resolution report
- Escalation and policy adherence checks
- Regression checks after AI changes
TICKETS WE HANDLE
Common support scenarios
Order, product, returns and refunds, account, and general queries. The exact scope is agreed with each client; sensitive or regulated advice — such as medical, legal, or financial — is excluded.
Order Status & Tracking
Where is my order? When will it arrive? Agent checks order status, shipping carrier, and estimated delivery without requiring order numbers.
Returns & Refunds
Can I return this? Agent verifies order, checks return window, confirms item eligibility, and initiates return with or without human approval.
Product Recommendations
Which size should I get? Agent considers purchase history, browsing behavior, and product data to provide relevant recommendations.
COD & UPI Operations
Can I change payment method? Agent handles COD confirmations, payment method changes, and UPI payment verification for Indian customers.
Pre-Purchase Questions
Does this ship to my pincode? Agent checks serviceability, inventory availability, and applicable shipping methods.
Policy Inquiries
What's your return policy? Agent provides accurate policy information based on product category, purchase date, and customer tier.
PRICING
One managed service, always on
AI handles everyday conversations around the clock, and human agent time is added only where you need it. This is a managed service delivered by our team — not self-serve software.
Free
$0
No charge
AI handles your everyday conversations, with a few human escalations each month.
- Free setup and implementation
- AI-handled conversations on your web chat
- 10 human escalations per month
- Email support from our team
Startup
$3per agent-hour
$480/month for 1 FTE · prepaid
AI handles everyday conversations; a dedicated human agent covers the rest.
- Free setup and implementation
- Everything in Free, with uncapped escalations
- Email and chat channels
- AI-answered FAQs
- 1 FTE = 40 hrs/week, 9 AM–5 PM IST
- Agents work inside your Zoho Desk
SME
$15per agent-hour
$2,400/month for 1 FTE · prepaid
Adds voice, for teams whose customers often call.
- Free setup and implementation
- Everything in Startup
- Call channel with inbound call handling
- Priority routing and escalation rules
- Zoho Desk or Zendesk
Customization
Custom
Scoped to your requirements · prepaid
Every channel, tuned to how support flows through your team.
- Free setup and implementation
- Email, chat, call, and social channels
- Custom channel mix and routing rules
- Extended or weekend human hours
- Dedicated onboarding
PAYMENT TERMS
- Setup and implementation are free on every plan.
- The Free plan has no charge. Paid plans are prepaid and billed in advance at the start of each billing month.
- 1 FTE is 40 hours a week of human agent time, 9 AM–5 PM IST. Additional hours are billed at the plan's hourly rate.
- Prices exclude GST, which is charged as applicable. No annual lock-in.
- Every plan is delivered under a signed service agreement. Any software involved — our own or third-party — is provided as part of the service; your own helpdesk subscription (such as Zoho Desk or Zendesk) stays with you.
Related Solutions
Complete your AI commerce stack
See how your support desk would run
Book a 30-minute walkthrough. We'll look at your ticket types, helpdesk setup, and escalation rules — and show how AI and our team would handle them.
Free conversation audit available · Upload 10-20 support conversations · Get written findings within 48 hours