Start free. Pay only for the judgement calls.
Every plan runs on the same AI intelligence engine. From there you're only ever paying, by the hour, for the live strategist time your conversations actually use — no seats, no annual lock-in.
The full AI intelligence layer, free — enough room to see it resolve real conversations.
- 10 live strategist escalations free, every month
- Unlimited AI-resolved conversations
- Web chat widget, ready in minutes
- Community support
The AI runs everyday conversations; a dedicated strategist covers the rest.
- Everything in Free, escalations uncapped
- Email support channel
- Chat support channel
- AI-answered FAQs
- 1 FTE = 40 hrs/week, 9 AM–5 PM IST
- Agents operate inside Zoho Desk
Adds voice — for teams whose conversations run as much on the phone as chat.
- Everything in Startup
- Email, chat & FAQ, unchanged
- Call support channel
- Inbound call handling
- Priority routing & escalation rules
- Choice of Zoho Desk or Zendesk
Every channel, tuned to exactly how intelligence should flow through your team.
- Email support channel
- Chat support channel
- Call support channel
- Social media support channel
- Custom channel mix & routing rules
- Dedicated onboarding
All plans include the AI intelligence layer. Live strategist time is billed by the hour, per channel — no seats, no monthly minimums, no annual lock-in.
Channels are additive. Turn one on the month you need it.
Before you pick a plan
What counts as an escalation?
Any conversation the AI hands to a live strategist because it needs judgement. AI-resolved conversations are unlimited on every plan, including Free, and never count against your ten.
Why per hour instead of per seat?
Because support volume is spiky and headcount is not. You pay for the strategist time your conversations actually consume, so a quiet month costs less than a busy one.
What does 1 FTE mean on the Startup plan?
One full-time strategist, 40 hours a week, covering 9 AM to 5 PM IST. Outside those hours the AI keeps running and queues anything needing a human for the next window.
Can I change plans or turn channels off?
Yes, at any time. Channels are additive — turn one on when you need it, off when you don't, and billing follows in the same cycle.
Which helpdesk do agents work inside?
Startup runs in Zoho Desk. SME adds a choice of Zoho Desk or Zendesk. Customization can route into whatever you already run.