Privacy Policy

Gwiksoft is a software engineering company based in Patna, India, delivering work across India · Singapore · US · Canada. This policy covers gwiksoft.com and the enquiry and support channels we run alongside it.

For anything in this policy, write to support@mail.gwiksoft.com.

When you submit an enquiry or open a support ticket, we collect the details you give us: your name, email address, and optionally your company, store URL, and the content of your message.

When you visit the site, our hosting provider records standard server logs — IP address, user agent, and requested URL — for security and availability purposes.

We do not run advertising trackers or third-party analytics that build a profile of you across other websites.

Enquiry and ticket data is held so we can reply to you, track the conversation to a resolution, and keep a record of work performed for clients we have a contract with.

Server logs are held to investigate abuse, diagnose faults, and keep the site available.

We do not sell your data, and we do not use the content of your messages to train machine learning models.

Enquiries are stored in HubSpot, which acts as our customer relationship management system. Support tickets are stored in systems we operate directly.

Transactional and support email is handled through Zoho Mail. Payments, where applicable, are processed by PayU — we never see or store your full card details.

Each of these providers processes data on our instructions only. We do not share your details with anyone else unless we are legally required to.

Enquiries that do not become engagements are deleted after twenty-four months.

Client records, including support history, are retained for the duration of the engagement and for seven years afterwards, where we are required to keep records of work performed and invoiced.

Server logs are rotated within ninety days.

You can ask us for a copy of the data we hold about you, ask us to correct it, or ask us to delete it. Where we hold data because a contract requires it, we will tell you which parts we cannot delete yet and why.

Send any of these requests to support@mail.gwiksoft.com. We will respond within thirty days.

The site uses only the cookies necessary to make it work — for example, remembering a session while you are signed in to the support portal.

We do not set advertising or cross-site tracking cookies, so there is no consent banner to dismiss.

If this policy changes materially, we will update the date at the top of this page and, where the change affects existing clients, tell them directly rather than relying on them noticing.