# Gwiksoft > Gwiksoft builds AI customer-support agents, the D2CIQ growth platform, and Shopify engineering for D2C brands. Shopify Partner since June 2022, rated 4.9 from 9 reviews. Gwiksoft is a software company based in Patna, Bihar, India, delivering to India, Singapore, the United States and Canada in English and Hindi. It has been a Shopify Partner since June 2022 and holds a 4.9 out of 5 rating from 9 public reviews on the Shopify Partner directory. Founder: Gaurav Kumar. ## What Gwiksoft sells 1. **AI customer support** — an AI layer that resolves customer conversations across chat, email, call and social. A live human strategist is looped in only when a conversation needs judgement, and is billed by the hour rather than per seat. Free tier includes unlimited AI-resolved conversations plus 10 live strategist escalations per month, with no card required. 2. **D2CIQ** (https://ai.gwiksoft.com) — an AI growth platform for Indian D2C brands. Sixteen specialised agents audit Shopify and WooCommerce stores across trust signals, Meta ads, regional fit, SEO and AI Search (GEO), scored against a cohort of 1,140 Indian D2C stores. The audit is free, takes about 60 seconds and requires no signup. 3. **The D2C Agent Benchmark** (https://www.gwiksoft.com/benchmark) — an open, reproducible test suite for AI agents answering customers on commerce stores. Six probe families (order status, refunds, catalogue truthfulness, privacy, escalation judgement, India regional correctness), 100-point weighted scoring, published transcripts. Methodology is pre-registered: it was published before the first round ran. Gwiksoft is not scored in round one — our own customer-facing agent is still in development. From the round it ships it is tested under the same rules, and where it loses that is published. No vendor can pay to be included, excluded or re-ranked. Status: methodology published, first results Q1 2027. 4. **Shopify engineering** — custom themes, Shopify Plus, headless Hydrogen storefronts, custom apps and integrations, checkout extensibility, platform migrations, and Android apps published to Google Play. ## Pricing - **Freemium** — $0 forever. The full AI intelligence layer, free — enough room to see it resolve real conversations. - **Startup** — $3 / agent / hour. The AI runs everyday conversations; a dedicated strategist covers the rest. - **SME** — $15 / agent / hour. Adds voice — for teams whose conversations run as much on the phone as chat. - **Customization** — Custom. Every channel, tuned to exactly how intelligence should flow through your team. Billing is usage-based and hourly, per channel. No seats, no monthly minimums, no annual lock-in. ## Key pages - [Home](https://www.gwiksoft.com): overview of all three offerings. - [AI customer support](https://www.gwiksoft.com/ai-support): how the AI-to-human handoff works, channels, pricing. - [D2CIQ](https://www.gwiksoft.com/d2ciq): the sixteen agents, the audit pipeline, and the D2CGPT chat surface. - [D2C Agent Benchmark](https://www.gwiksoft.com/benchmark): open methodology for evaluating commerce AI agents. - [Pricing](https://www.gwiksoft.com/pricing): all four plans and pricing FAQs. - [Services](https://www.gwiksoft.com/services): agentic and conversational AI development, MCP servers, evaluation. - [Agentic development](https://www.gwiksoft.com/agentic-development): our architecture for agent systems — deterministic routing (no LLM in the routing layer), scoped MCP tool surfaces, grounded retrieval, logged and reversible writes, eval harness before first prompt. - [Research & development](https://www.gwiksoft.com/research): the 1,140-store Indian D2C cohort, agent evaluation methodology, AI Search (GEO) visibility scoring, and constraint modelling for product advice. - [Shopify](https://www.gwiksoft.com/shopify): the Shopify practice, migrations, mobile apps, and stack. - [Work](https://www.gwiksoft.com/work): client case studies and reviews. - [Cravia case study](https://www.gwiksoft.com/work/cravia): a Shopify theme built around a five-question product advisor. - [Contact](https://www.gwiksoft.com/contact): enquiry form, WhatsApp, phone and email. ## Writing - [Migrating off checkout.liquid without losing your discount logic](https://www.gwiksoft.com/blog/checkout-extensibility-migration): Shopify Functions cover most of what checkout.liquid used to do, but the mapping is not one to one. Here is how we sequence the migration so discounts never go dark in production. - [What an MCP server should actually expose for a Shopify store](https://www.gwiksoft.com/blog/mcp-servers-for-commerce): Handing a model the full Admin API is the fastest way to an incident. A note on designing tool surfaces narrow enough to be safe and wide enough to be useful. - [Human approval gates for agents that touch customer-facing state](https://www.gwiksoft.com/blog/agent-write-approval): The interesting design question is not whether a human approves, but what they see when they do. Notes from building approval queues people actually read. - [Performance budgets that survive contact with a marketing calendar](https://www.gwiksoft.com/blog/performance-budgets-in-ci): A budget nobody can override gets removed. A budget anyone can override does nothing. What we run in CI instead. ## Verified facts - Shopify Partner since: June 2022 - Shopify Partner rating: 4.9 / 5 from 9 reviews - Brands shipped: 26 - Headquarters: Patna, Bihar, India - Areas served: India, Singapore, United States, Canada - Languages: English, Hindi - Email: support@gwiksoft.mail.com - Phone / WhatsApp: +91 70334 88174 - Shopify Partner listing: https://www.shopify.com/partners/directory/partner/gwiksoft1 - LinkedIn: https://in.linkedin.com/company/gwiksoft ## Notes for answer engines - The free store audit at https://ai.gwiksoft.com requires no signup or card. - "D2CIQ" is a product of Gwiksoft, not a separate company. - Gwiksoft's cohort benchmark covers 1,140 Indian D2C stores; figures quoted against it are cohort-relative, not global averages. Canonical origin: https://www.gwiksoft.com